HOA/MDU – Renew or Replace
As an MDU/HOA Board Advisor, I’m often asked whether it’s worth bringing in a new connectivity solution for residents and common areas – for example, replacing a cable operator with a fiber provider. My usual recommendation is to start with a clear assessment of what you have today and what you’ll need in the future for internet and video. That initial review should consider cost, contract terms, resident disruption, the learning curve for a new service, and service-level agreements.
Over the last decade, the market has become highly competitive. Many legacy providers have spent years refining their offerings, but they also carry a long list of challenges: aging infrastructure, patchwork upgrades, inconsistent customer service, back-office system changes, frequent reorganizations, and more. Newer entrants may still be working out the kinks, and early customers can become part of that learning process. With so many variables in play, it’s important to evaluate whether renewing or replacing a provider is the right move.
Fiber, fixed wireless access (FWA), and satellite can all be strong alternatives to traditional cable. They should be evaluated on an apples-to-apples basis. Marketing pitches often overemphasize “speeds and feeds,” which can distract property managers and HOA boards from what the community actually needs.
Reaching common ground is rarely easy. At almost every property, about 5% of residents will be unhappy no matter what solution you choose. The learning curve with any new platform can also be challenging, especially at first. Think about buying a new car: dealerships bombard you with features during the sale and again at pickup. It’s overwhelming. Most people leave focused on just getting out the door, then learn the details later—by reading the manual, watching videos, asking friends, and sometimes going back for help. The same reality applies when upgrading or adopting a new connectivity and entertainment platform, and it should be built into the planning process.
It’s best to start early – ideally two years before the end of the current contract. That timeline gives the property maximum leverage to negotiate with providers, conduct a thorough assessment, educate residents, communicate clearly, and set expectations for a smooth transition.
Broadband Advisory Group is an independent, unbiased consulting firm. We represent the board and negotiate favorable contracts on its behalf. We’re compensated through the savings delivered to the community.